We want you happy in your gear. If something isn't right, here's how returns, exchanges and refunds work. To start any return, message us on WhatsApp (+27 64 901 2116) or email kerwin@mytrox.co.za with your order details — we'll take it from there.
1. Change of mind — 7 days
You may return any unused, unworn item in its original packaging with tags attached within 7 days of collection or delivery for an exchange or refund of the purchase price. This applies to SOX socks and accessories.
For the protection of our customers, socks that have been worn or taken out of their packaging cannot be returned for change of mind, for hygiene reasons.
2. Samsung Mobile devices
Phones, tablets and watches must be returned within 7 days, sealed and unopened in their original box with all accessories and the proof of purchase. Opened devices can only be returned if faulty (see section 3), or exchanged at our discretion. Once a device's IMEI is registered to you, software or physical damage caused after delivery voids the change-of-mind return. Manufacturer warranty on Samsung devices runs from the date of purchase and is honoured by Samsung's service network.
3. Faulty or damaged goods
If an item arrives damaged, or develops a fault within 6 months of purchase, you are entitled under the Consumer Protection Act to a replacement or refund, provided the fault was not caused by misuse. Send us a photo or short video of the problem on WhatsApp and we will sort it out — usually with a replacement pair or device from our next stock delivery.
4. Wrong item received
If we sent you the wrong item or size, we collect it and send the correct one at our cost, or refund you in full — your choice. Just show us a photo of what arrived.
5. Mystery Box
Mystery Box pairs are random by design, so they can't be returned or exchanged simply because you don't like the design you received. However, if your box arrives damaged, contains a faulty pair, or the wrong size was supplied, section 3 applies and we will replace it or refund that month's fee.
6. How refunds are paid
Refunds are paid back through iKhokha to the original payment method within 7–10 business days of us receiving and checking the returned item. Delivery fees are refunded only when the return is our fault (wrong, damaged or faulty item); for change-of-mind returns, any delivery or collection cost is for your account.
7. How to return
Because we serve Johannesburg only, most returns are arranged as a handover at the club or a convenient drop-off in Johannesburg. Message us first — never send an item without confirming the return with us. Keep your proof of purchase (your order confirmation or WhatsApp message) until the return is complete.
8. Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. This policy forms part of our Terms & Conditions.