MYTROX Sports Club ("MYTROX", "we", "us") is a South African sports retail and human performance platform based in Johannesburg. We operate this online store platform and act as a distributor for the brands sold in our shops. Contact: kerwin@mytrox.co.za or WhatsApp +27 64 901 2116.

Stock levels shown on the site are kept up to date, but mistakes can happen. If an item you ordered turns out to be unavailable, we will contact you on WhatsApp or by email to arrange an exchange, a refund of any amount paid, or a substitute of equal value — your choice.

Product images are as accurate as we can make them, but colours and details may vary slightly between screens and the real product. Mystery Box pairs are random by design: the specific design you receive is part of the surprise and cannot be chosen or exchanged for preference.

All prices are shown in South African Rand (ZAR) and include VAT where applicable.

Shop payments are processed securely by iKhokha through the checkout payment link. Mystery Box subscription payments are processed through iKhokha. We do not see or store your card details.

We may cancel an order and refund you in full if payment did not actually clear, if the order was placed at an incorrect price due to an obvious error, or if we suspect fraud.

MYTROX currently serves Johannesburg only. Where delivery is offered, we will confirm the fee and expected timing with you before you pay. Collection at the club is available by arrangement — we will message you when your order is ready.

Risk in the goods passes to you on collection or delivery. Please inspect your order on receipt and report any problem within 7 days.

The Mystery Box delivers one random SOX pair per month for R169 per month, billed in advance via iKhokha. You may pause or resume your subscription at any time from your profile on this site, and cancel by contacting kerwin@mytrox.co.za. Cancellation stops future billings; amounts already billed for the current month are not refunded once the box has been prepared.

Your subscription is personal to you. If a monthly payment fails, we will pause the subscription and contact you to sort out payment before the next box ships.

You may create a profile to subscribe, track orders and manage your details. You are responsible for keeping your sign-in credentials safe and for all activity under your account. Sign-in is available by email or Google. You can ask us to delete your account at any time (see our Privacy Notice).

Our returns policy forms part of these terms and is set out on our Returns Policy page.

You may not misuse this site: no scraping product content for resale without our written consent, no attempts to breach security or access admin areas, no fraudulent orders, and no interference with other customers' use of the site. We may suspend accounts that breach these rules.

The MYTROX name, logo and site content belong to MYTROX. Brand names and product images (such as SOX and Samsung) belong to their respective owners and are used to describe the products we sell.

To the extent permitted by law, MYTROX is not liable for indirect or consequential loss. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 ("CPA") or our liability for gross negligence.

These terms do not override the CPA or the Protection of Personal Information Act 4 of 2013 ("POPIA"). Where any part of these terms conflicts with the law, the law prevails.

We may update these terms from time to time; the date at the top shows the current version. These terms are governed by South African law. If you have a complaint, contact us first at kerwin@mytrox.co.za — we will always try to make it right — and you may also approach the National Consumer Commission.